We want Granary Studio’s booking, shop and website terms to be clear and easy to understand. This page sets out the main policies that apply when you book a workshop, buy from the shop, use a gift voucher or visit the website.
Use the links to go straight to the required section.
Granary Studio - Policies
(the small print)
Booking and Cancellations
for workshops, courses and events
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If you need to cancel your place, contact Granary Studio as soon as possible.
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If you cancel 29 days or more before the workshop start date, you will receive a refund less a £10 administration fee.
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If you cancel less than 29 days before the workshop start date, no refund will be given.
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You may transfer your place to another person, but you must let Granary Studio know in advance and provide the replacement attendee's details.
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Non-attendance, late arrival or leaving a workshop early does not entitle you to a refund.
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If illness or unexpected circumstances prevent you from attending, Granary Studio will always try to be fair and reasonable, but the cancellation terms above still apply.
Booking Terms & Conditions
for workshops, courses and events
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Your place is confirmed once payment has been received.
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The workshop fee covers tuition and any items clearly listed as included in the workshop description. It does not include lunch, travel, accommodation or personal materials unless stated.
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Course details, including dates, times, tutor, materials and what to bring, are shown on the individual workshop page. Check these before booking and again before attending.
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If you have any access needs, dietary restrictions or other requirements that may affect your time with us, let us know in advance so we can do our best to help.
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Granary Studio may make small changes to workshop details where needed, for example to timings, materials or practical arrangements. If a significant change is needed, we will contact booked participants as soon as possible.
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Granary Studio reserves the right to cancel a workshop if necessary, including where there are not enough bookings, tutor illness, unsafe weather or circumstances beyond our control. If Granary Studio cancels a workshop, you will be offered a full refund or the option to transfer to another suitable workshop where available. Granary Studio is not responsible for travel, accommodation or other costs connected with attending a workshop.
RETURNS
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Workshop bookings are places on dated courses or classes, not physical goods. There is no item to return.
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If you can no longer attend, the Cancellation and Refund Policy above applies.
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Any materials or products bought separately from the Granary Studio shop are covered by the shop returns policy, not the workshop cancellation policy.
e-Gift Card Terms
Last updated: June 2026
These terms apply to Granary Studio gift cards (e-gift cards).
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Granary Studio gift cards can be used towards eligible Granary Studio courses purchased through our website.
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Gift cards are valid for 24 months from the date of purchase. The expiry date will be shown on the gift card or gift card email. Any unused balance must be used before the expiry date.
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Gift cards can be used in full or in part. If the value of the gift card is less than the total course cost, the remaining balance can be paid using another accepted payment method.
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If the value of the gift card is more than the course cost, the remaining balance will remain on the gift card and can be used towards another eligible purchase before the expiry date.
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Gift cards cannot be exchanged for cash.
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Gift cards cannot be used to buy another gift card.
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Gift cards are issued by email. The purchaser is responsible for entering the correct recipient email address and delivery details. Granary Studio is not responsible if a gift card is sent to the wrong email address because incorrect details were provided at the time of purchase.
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Please treat gift card codes carefully. Granary Studio is not responsible for lost, deleted, stolen or misused gift card codes unless this is due to an error by Granary Studio.
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Gift cards may only be used for Granary Studio courses and services made available for gift card redemption. They do not guarantee a place on any particular course. Course places are subject to availability.
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If a course booked using a gift card is cancelled by Granary Studio, we will offer a suitable alternative, restore the value to the gift card, or make other fair arrangements with you.
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If you cancel a course booked using a gift card, the normal course cancellation and refund policy will apply. Where a refund is due, it will normally be returned to the gift card or handled in another suitable way agreed by Granary Studio.
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Gift card purchases may be cancelled or refunded within any statutory cancellation period only if the gift card has not been used in whole or in part. Once a gift card has been redeemed, it cannot usually be refunded.
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Gift cards must not be resold, copied, altered or used for unauthorised commercial purposes.
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Granary Studio may refuse a gift card if we reasonably believe it has been copied, stolen, fraudulently obtained, misused or otherwise used in breach of these terms.
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Nothing in these terms affects your statutory rights.
If you have any questions about gift cards, please contact: info@granarystudio.com
Privacy Policy
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We use the personal information you provide at checkout to process your booking, take payment, send confirmation and course information, and contact you if there is a practical issue with your course.
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We will not add you to a mailing list because you have booked a course. You will only receive marketing emails if you separately choose to sign up for them.
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Payment information is processed securely by our payment provider. Granary Studio does not receive or store your full card details.
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We may keep booking and payment records where needed for administration, accounting and legal purposes.
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We do not sell your personal information.
Cookie Policy
Last updated: June 2026
This Cookie Policy explains how cookies and similar technologies may be used on the Granary Studio website.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember choices, improve performance, and support features such as online checkout.
How we use cookies
Granary Studio does not create its own separate cookies, and we do not use cookies to sell personal information.
However, this website is built and hosted using Wix. Wix and connected Wix services may use cookies and similar technologies to make the website function properly, provide security, manage shopping basket and checkout functions, remember visitor choices, and support site performance.
Some cookies are essential for the website to work. For example, cookies may be needed for security, page loading, shopping basket, checkout, and order processing.
Other cookies may be non-essential, such as analytics or performance cookies, depending on the Wix tools and settings in use.
Types of cookies that may be used
The website may use:
Essential cookies
These are needed for the website to work properly. They may support security, site navigation, checkout, basket functions and payment/order processes.
Functional cookies
These may help remember choices you make on the website, such as preferences or login-related settings.
Analytics or performance cookies
These may help understand how visitors use the website, such as which pages are viewed and whether the site is working well.
Third-party cookies
Some cookies may be set by third-party services connected to the website, including Wix services, payment providers, embedded content, or other tools used to operate the site.
Cookie consent
Where non-essential cookies are used, you may be asked to accept, reject or manage your cookie preferences through the cookie banner or cookie settings on the website.
Essential cookies cannot usually be switched off because they are required for the website to function.
Managing cookies
You can usually manage or delete cookies through your web browser settings. Please note that blocking some cookies may affect how the website works, including checkout or booking/payment features.
Changes to this policy
We may update this Cookie Policy from time to time if the website, Wix settings, or connected services change.
Contact
If you have any questions about this Cookie Policy, please contact:
info@granarystudio.com
Website Terms & Conditions
Last updated: June 2026
These terms apply to your use of the Granary Studio website.
By using this website, you agree to use it lawfully, respectfully and only for its intended purpose.
About this website
This website provides information about Granary Studio, courses, tutors, events and related activities.
Separate terms may apply to course bookings, purchases, cancellations, refunds and payments. Those terms are provided separately at the point of booking or purchase.
Website content
We try to keep the information on this website accurate and up to date, but we cannot guarantee that all content will always be complete, current or free from errors.
Course details, dates, prices and availability may change. Where a booking or purchase is involved, the information confirmed at the point of booking or in direct communication from Granary Studio will be the relevant information.
Intellectual property
The text, images, design, layout and other content on this website belong to Granary Studio, Susan Chapman, the relevant tutors, artists or other credited rights holders, unless otherwise stated.
You may view and print content from this website for personal use only.
You must not copy, reproduce, publish, adapt, sell, distribute or use website content for commercial purposes without permission.
Acceptable use
You must not use this website in a way that:
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breaks the law;
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damages, disrupts or interferes with the website;
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attempts to gain unauthorised access to the website or its systems;
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uploads or transmits harmful code, spam or malicious material;
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misuses forms, contact details or booking systems.
Links to other websites
This website may include links to other websites. These links are provided for convenience and information only.
Granary Studio is not responsible for the content, accuracy, availability or privacy practices of external websites.
Website availability
We aim to keep the website available and working properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.
We may update, suspend, remove or change parts of the website at any time.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
Granary Studio is not responsible for losses arising from your use of this website, your inability to use it, or your reliance on website content, except where required by law.
Privacy and cookies
Use of this website may involve the collection and processing of personal information. Please see the Privacy Policy and Cookie Policy for more information.
Changes to these terms
We may update these Website Terms of Use from time to time. The latest version will be published on this page.
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Contact
If you have any questions about these terms, please contact: